Shipping Policy

Thank you for shopping with GM Traders. We aim to deliver your order quickly, safely, and efficiently. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time & Delivery

  • Standard delivery time: 3–7 business days (depending on location).

  • Delivery times may vary due to weather, holidays, or other factors beyond our control.

  • Once your order is shipped, you’ll receive a tracking number (if applicable).

3. Shipping Charges

  • Shipping costs are calculated at checkout based on your delivery location and order weight.

  • Free shipping may be available on bulk orders or special offers.

4. Delivery Areas

  • We currently deliver within Pakistan.

  • For international orders, please contact us directly for availability and shipping rates.

5. Order Tracking

  • You will receive a shipping confirmation email with your tracking details once your order has been dispatched.

6. Damaged or Lost Packages

  • We take extra care to pack your order securely.

  • If your order arrives damaged or does not arrive at all, please contact us within 48 hours of delivery for assistance.

7. Contact Us

For any shipping-related questions or concerns, you can reach us at:
📩 Email: aminjunejo5@gmail.com
📞 Phone: +92 3131358394

Refund Policy

Thank you for shopping with GM Traders. We value your trust and want to make sure you have a smooth shopping experience. Please read our refund policy carefully to understand your rights and our procedures.

1. Eligibility for Refunds

  • Refunds are applicable only for products that are damaged, defective, or incorrectly delivered.

  • To be eligible, you must contact us within 48 hours of receiving your order.

  • Items must be unused, in their original packaging, and accompanied by proof of purchase.

2. Non-Refundable Items

  • Due to the perishable nature of dates, refunds are not available for items that have been opened, used, or damaged after delivery.

  • Shipping charges are non-refundable unless the return is due to an error on our part.

3. Refund Process

  • Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days to your original payment method.

4. Exchanges

  • We only replace items if they are defective or damaged.

  • If you need an exchange, contact us immediately after receiving the product.

5. Cancellations

  • Orders can only be canceled before they are shipped.

  • Once the order is dispatched, cancellations are not possible.

6. Contact Us

For any questions regarding refunds or returns, please contact us:
📩 Email: aminjunejo5@gmail.com
📞 Phone: +92 300 2275235

Cancellation / Return / Exchange Policy

At GM Traders, customer satisfaction is our top priority. We aim to make every order smooth, secure, and worry-free. Please read our policy carefully to understand how cancellations, returns, and exchanges work.

1. Order Cancellation

  • Orders can be canceled within 24 hours of placing the order or before dispatch.

  • Once the order has been shipped, cancellation is no longer possible.

  • To cancel your order, please contact us immediately at 📩 support@gmtraders.com or 📞 +92 300 0000000.

2. Return Policy

  • We accept returns only in cases of damaged, defective, or incorrect products.

  • You must contact us within 48 hours of receiving your order to be eligible for a return.

  • Items must be unused, unopened, and in their original packaging.

  • Due to the perishable nature of dates, returns are not accepted for change of mind or opened products.

3. Exchange Policy

  • If your item arrives damaged or defective, we offer an exchange for the same product (subject to availability).

  • Exchanges must be requested within 48 hours of delivery.

  • If the product is out of stock, a refund or store credit will be provided.

4. Return & Exchange Process

  • Contact our support team with your order details and a clear photo of the product issue.

  • Once approved, we’ll guide you through the return or exchange process.

  • Refunds or replacements will be processed within 5–7 business days after we receive the returned product.

5. Important Notes

  • Shipping costs for returns may be the responsibility of the customer unless the return is due to our error.

  • We reserve the right to refuse a return or exchange if the item is not returned in its original condition.

6. Contact Us

For any questions or concerns about cancellations, returns, or exchanges, please contact us:
📩 Email: aminjunejo5@gmail.com
📞 Phone: +92 300 2275235